Frequently Asked Questions

Have questions? We’ve got answers. If you can’t find the answer you’re looking for below, please contact us via customerservice@oillove.com

ABOUT SHELF

What is Shelf made of?
Shelf is made of 100% recyclable brushed aluminum.
Where is Shelf made?
Shelf is handcrafted in the USA by artisan metalworkers.
How do Shelf organizers work / How do they connect?

Shelf racks are designed to sit on tabletops, nightstands, office desks, in large or small drawers, etc. Shelf racks can be used individually or coupled together to fit any scenario.

Shelf is designed to couple front-to-back and align side-to-side. For front to back coupling, simply set the back lip of one tray in the front lip of the next. For left to right coupling, simply align the trays. This system allows you to span any depth or width.

Where and how can I use Shelf to better organize and store my oils?
Shelf racks can be used in almost any circumstance. Their compact size allow them to fit small spaces and their ability to couple allows them to fit a large drawer. We love to use Shelf in drawers, in the kitchen, coffee tables, night stands, the laundry room, bathroom drawers and counters, and even at the office next to the computer monitor. Shelf is also ideal for presentations, classes, booths and boutiques where displaying your oils is crucial.
How many Shelf organizers come in a set?
Each set includes 3 Shelf racks. Each rack holds up to 5 bottles.
How tall / wide / deep are Shelf racks?

Here are the individual Shelf dimensions…

Height: 1 1/2 inches —- with a 15mL vial: 2 1/4 inches tall

Width: 6 inches

Depth: 3 1/2 inches

Why is there plastic on my Shelf racks?
Protective plastic is applied to the Shelf racks to shield them during manufacturing, packaging and shipping. This way your Shelf pieces arrive in pristine condition. Once you receive your Shelf, go ahead and pull off that plastic.
What size bottles / vials will Shelf hold?
Shelf racks were designed to fit 5mL, 10mL, and 15mL bottles.
What brand essential oil bottles fit best on Shelf racks?
Round bottles from most common brands like Young Living, doTERRA, Mountain Rose Herbs, Spark Naturals, Rocky Mountain Oils, and many others will fit just fine on the Shelf racks. Vials larger than 15mL are not guaranteed to fit, but may depending on shape of vial.
Will Shelf fit in any drawer?
Shelf was designed to fit even the smallest of drawers. As long as the drawer has an open space of 6 inches the Shelf will fit.
I don’t have any empty drawers, will Shelf work for me?

Yes. Shelf was designed to be used almost anywhere. In drawers, on tabletops and other household surfaces.

Here’s a few ideas for using Shelf if drawer space is limited.

  • Kitchen counter or in a cupboard
  • Laundry room shelf or on top of dryer / washer
  • Coffee tables and end tables
  • Night stands and bedroom window seals
  • Bathroom counters
  • Book Shelves
  • Office desk or receptionist desk
  • Perfect for displaying oils at classes, booths, and boutiques

The beauty of Shelf is that each rack can be used individually or as a set. You can split a 3-piece set up between 3 rooms or locations depending on what oils are used where.

My Shelf racks are sliding in my drawers, what can I do?

For your convenience, we’ve included some magical sticky strips with each set of Shelf racks you order. These sticky strips can be applied to the bottom of each Shelf rack to secure in place when used in drawers or moving surfaces.

Also, drawer liners are effective in preventing Shelf from shifting in opening and closing drawers.

Can I travel with Shelf racks?
Shelf racks were designed for stationary storage. However, they are a perfect companion to oil carrying cases used for travel. A few Shelf racks can easily fit in a backpack or purse and then oils can be displayed on Shelf racks when using oils at a class, on vacation, etc…
I have way too many oils, I couldn’t possibly purchase enough Shelf racks to fit them all. What would you recommend?
No matter how many oils you have or don’t have, Shelf can help you use your go-to oils in the most convenient locations. Shelf expands with your oil collection. No need to purchase all your Shelf racks at once. You can start with one set and grow from there.

ORDERING

Where can I buy Shelf storage racks?

Purchasing Shelf is easy. You can purchase here at www.oillove.com or at Amazon.com

Do you offer bulk pricing for Shelf?
Yes. The more you buy, the more you save. Click here to see all of our buying options. You can save up to $4 per set depending on the package you purchase.
Does Shelf offer wholesale ordering?
Yes. Click here for more details about our wholesale pricing.
Does Shelf offer coupons or discounts?
Yes. On occasion, we offer discounts and promotions to our fans. Follow us on Facebook to get notified of our specials.
My coupon code didn’t work, what gives?

If your coupon code does not work, please make sure you’re typing it in correctly. If it still doesn’t work make sure it’s not expired.

Most coupons on SimplyShelf.com cannot be used with any other offer. So if you’ve already used one coupon code, you won’t be able to apply additional codes.

If you feel you’re typing in the right code and it’s still not working, please contact us at customerservice@oillove.com and we’ll take care of you.

Do you accept Paypal?
Yes. We accept Paypal in addition to all other major credit cards (Visa, Mastercard, AMEX, and Discover)

SHIPPING

When will my order ship?
Orders ship on weekdays. Orders usually ship on the following business day unless backordered. If backordered, you will be notified via email regarding availability and shipping timeframes.
How long will it take for my order to arrive?
Our standard shipping method is USPS First Class. This typically reaches any location is the lower 48 states within 3-7 days.
Where do you ship?
Currently we can only ship to residents in the United States.
Can I expedite my shipping?
Unfortunately we do not offer any expedited shipping options. Check back soon for updated options.
Who can I talk to regarding shipping inquiries?
Please send an email to customerservice@oillove.com. We promise to respond within 1 business day.
I didn’t get my order, what should I do?
If your order doesn’t arrive within 5-7 days, please refer to your tracking number. If you have a community mailbox please check there. You can also contact us at customerservice@oillove.com for additional help.

REFUNDS AND REPLACEMENTS

I want to return my purchase, what do I do?

Undamaged items are eligible for return within 60 days of purchase.

Returns are subject to the following restocking fees:

$2 restocking fee for unopened items

$5 restocking for for opened items

(Opened items are defined by the shrink wrap being removed or the box seal being broken)

You should expect to receive your refund (minus re-stocking fees) within 10 business days of our receiving your undamaged return.

CLICK HERE to start a Return

What if there’s a problem with one of my Shelf racks?

If after receiving your order you find it has defects, has been damaged or doesn’t couple properly, please contact us at customerservice@oillove.com

Note, Shelf is made of rough-hewn, 100% recyclable aluminum and each tray is handcrafted. This means that each will have it’s own personality. No shelf will be exactly the same. They will be uniform for coupling, but appearance may vary from tray to tray in regards to markings as a result of the manufacturing process. Why is this important? We will replace any Shelf tray that does not properly couple/align or that has been damaged to the extent that it no longer serves its purpose.

OTHER

Does Shelf offer an affiliate program?
We do not offer an affiliate program. However, If you’d like to promote Shelf to your Facebook page, email list, or on your website – we do have rewarding partnership opportunities. Please contact us at business@oillove.com for details.
Do you offer special pricing for business owners in the essential oil industry (aromatherapists, independent distributors, network marketers)?
Yes. Please email us at business@oillove.com for access to special pricing.

OUR GUARANTEE

Shelf has a 30-day, 100% satisfaction guarantee. If you are not happy with your Shelf racks, simply mail it back within 30-days of purchase and we’ll refund the full purchase price minus $5 for restocking.